Coverage outside business hours
Reply to praise and predictable cases while you are away from the dashboard without letting the queue grow.
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Visual conditions, no codeTemplates or AI repliesGlobal pause and safety limits
Auto-Pilot
Automation rules
Positive reviews with text
47 runs
If
Rating between 4 and 5
With text · any language
Then
Reply with AI
Warm and thankful tone
Controls
Rule can be enabled or paused
Global pause available
Hourly reply limit
Notifications
SlackDiscordEmail
Alert when follow-up is needed
Latest run
Reply published and logged
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Automate with criteria your team understands
Auto-Pilot is not a black box. Every rule explains when it triggers, which action it runs, and how many times it has stepped in.
Limits before surprises
Enable or pause individual rules, stop all automation, and apply hourly limits to automatic replies.
Escalate what needs people
Send alerts to Slack, Discord, or Email when a rule detects a review that needs team attention.
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One clear rule from start to finish
Define the case
Combine rating, text presence, language, and keywords to define exactly which reviews enter the rule.
Choose the reply
Use a template with variables or give AI instructions about tone, formality, and support channel.
Enable and supervise
Assign the rule to an app, check its runs, and pause any behavior you want to review.
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Useful automation for real cases
Start with low-risk workflows and expand coverage as you learn how your rules respond.
Combinable conditions
Create rules for star ranges, reviews with or without text, specific languages, and words such as error, payment, or refund.
Two ways to reply
Publish a consistent template with dynamic variables or let AI generate a reply following your guidelines.
Operational oversight
See active and paused rules, the affected app, and the number of runs from one view.
Alerts in the right channel
Connect the rule to Slack, Discord, or Email to share context when a review needs follow-up.
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